News & Articles
News and Articles
In recruitment, should leaders prioritise trust or competence?
In the interests of friendly familiarity, leaders may be tempted to hire people they trust over more competent candidates. But this may not always make for a smooth path Amid the pressure of running a dynamic, ambitious organisation, one of the greatest comforts that...
Why leaders’ promises must be underpinned by a healthy dose of scepticism
Promises are a double-edged sword for businesses – and evidence shows that simply keeping them works better for customers than surpassing them. The dangers of a business stockpiling its promises and over-committing itself have been thrown into sharp relief by the...
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