by Atiya Sheikh | Feb 7, 2025 | Board Members, Board Trustees, CEO, CFO, COO, CIO, Heads of Divisions, Human Resources (HR), Leadership Development, Middle Managers, News & Articles, Non-Executive Board Members
Working across multiple countries, I have seen first-hand how organisations perceive themselves as digitally prepared. However, despite rapid advancements, many businesses and employees are still not ready for the demands of a truly digital-first world. The gap between perception and reality remains wide, with technology often outpacing workforce readiness.
The Hidden Digital Divide: Why Your Workforce Isn’t as Ready as You Think
Technology is no longer a competitive advantage—it is a necessity. However, a surprising disconnect exists. Many organisations believe they are digitally equipped, but research from Virgin Media O2 Business and the Centre for Economics & Business Research (Cebr) reveals that only a fraction truly harness technology to empower employees and improve productivity.
The Cost of Falling Behind
The consequences of digital stagnation are significant. Between 2021 and 2023, the UK economy missed out on an estimated £111 billion in turnover due to digital inefficiencies. But this issue is not limited to the UK. Across the globe, nations that lag in digital transformation risk economic decline, lower workforce productivity, and reduced global competitiveness.
A Global Challenge with High Stakes
Governments and businesses worldwide recognise the urgency of digital transformation. Some nations have launched large-scale initiatives to bridge the skills gap and improve their position in the digital economy:
- Nigeria’s 3 Million Technical Talent (3MTT) Programme aims to train three million digital specialists by 2027, preparing the country to become a key exporter of tech talent.
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In Kenya, AI-driven agricultural tools such as PlantVillage and Virtual Agronomist have significantly increased farming productivity by providing precise recommendations on fertilisation, pest control, and soil health.
While these initiatives show how digital investment can drive growth, some nations still struggle with digital adoption despite high technological penetration. For instance, the GSMA Report on South Africa’s Digital Economy highlights that despite high mobile and internet access, the country still faces slow digital adoption in industries outside finance and telecommunications. Access to digital tools alone does not guarantee transformation. Businesses must integrate technology into their workflows and build a workforce capable of leveraging digital advancements.
What obstacles are holding them back, and what steps can they take to accelerate adoption?
Why Digital Transformation Stalls: Barriers to Adoption
Despite investment in digital tools, many companies fail to unlock their full potential due to key obstacles:
- Cultural Resistance – Employees who are used to traditional workflows often see digital transformation as a threat—whether in the form of increased workload, job displacement, or unfamiliarity with new tools.
- Legacy Systems & Outdated Infrastructure – Many organisations rely on outdated technology that stifles innovation. Without proper integration, new tools can create inefficiencies rather than solve them.
- Lack of Leadership Alignment – Digital transformation requires strong leadership commitment. If executives do not support digital adoption, employees are less likely to engage.
- The Digital Skills Gap – A recent Department for Education Employer Skills Survey (2024) found that nine in ten UK businesses struggle with skills shortages, particularly in entry-level positions (32% of the gap) and technical fields (29%). Alarmingly, the proportion of businesses considering training programmes has dropped from 60% in 2024 to 54% in 2025 due to financial constraints and lack of awareness.
The digital skills gap is estimated to cost the UK economy £63 billion annually. 18% of UK adults (7.5 million people) lack essential workplace digital skills, with 1.9 million unable to perform any basic digital tasks at work. These figures highlight the pressing need for sustained digital training initiatives.
Steps to Accelerate Digital Transformation
Organisations must take a people-first approach to digital transformation. Here’s how:
1. Lead with Clear Goals – Digital transformation is about people, not just technology. Employees are more likely to embrace change when they understand how digital tools align with organisational goals. Leaders must clearly communicate the purpose behind digital initiatives and ensure alignment across teams.
2. Invest in Digital Skills – One-off training sessions are ineffective. Organisations must embed ongoing digital learning into their culture. This includes:
- Prioritising digital literacy at all levels, from entry-level staff to executives.
- Offering on-demand training in emerging technologies such as AI, cloud computing, and cybersecurity.
- Partnering with educational institutions and online platforms to upskill employees cost-effectively.
3. Encourage Experimentation – A digital workforce needs space to innovate. Companies should:
- Encourage employees to test and experiment with new tools.
- Provide safe environments for digital experimentation and feedback.
- Recognise and reward employees who adopt digital-first approaches.
4. Improve Digital Communication & Collaboration – Remote and hybrid work requires strong digital collaboration. Ensuring that employees are comfortable using tools like Microsoft Teams, Slack, and AI-driven communication platforms can boost efficiency and teamwork.
Aligning Digital Tools with Business Goals
Technology is only effective when supported by a strong strategy. Businesses can maximise their digital investments by:
- Reviewing Digital Tools: Many organisations accumulate unnecessary digital tools. A tech audit can streamline processes and reduce costs.
- Encouraging Collaboration Across Departments: Digital adoption should not be limited to IT teams. Engaging all departments ensures widespread transformation.
- Tracking Progress: A data-driven approach helps businesses adapt their digital strategy. Employee feedback and performance metrics ensure long-term success.
A Future-Ready Workforce Starts with Leadership
Closing the digital divide requires leadership commitment. CEOs, CIOs, and senior executives must not only support digital transformation but actively engage in it. Organisations that build a digital-first culture will gain a competitive edge, increase efficiency, and drive growth.
The digital future is here—is your workforce ready?
Sources
by Atiya Sheikh | Feb 7, 2025 | Board Members, Board Trustees, CEO, CFO, COO, CIO, Emerging Leaders, Heads of Divisions, Human Resources (HR), Leadership Development, Middle Managers
Harnessing Generative AI for Innovation, Efficiency, and Growth
In the fast-evolving landscape of digital transformation, businesses are constantly seeking new ways to gain a competitive edge. One of the most transformative technologies of our time is Generative Artificial Intelligence (Gen AI). While AI has been a game-changer for years, the rise of Gen AI is opening unprecedented opportunities for business leaders to drive innovation, improve efficiency, and create new revenue streams. But to unlock its full potential, organisations must move beyond experimentation and strategically integrate Gen AI into their core business operations.
The Strategic Imperative of Gen AI
Gen AI is not just another technological trend—it is a fundamental shift in how businesses can generate content, automate decision-making, and enhance human capabilities. A 2024 survey by McKinsey revealed that 65% of organisations are now regularly utilising Gen AI, nearly doubling from the previous year (mckinsey.com).
Key Areas Where Gen AI Delivers Value
- Enhanced Productivity & Efficiency
- Automating repetitive tasks, such as report generation and data analysis, reduces manual workload and increases operational efficiency.
- AI-powered virtual assistants streamline administrative functions, allowing employees to focus on strategic priorities.
- Innovation & Creativity
- Gen AI can generate new ideas, designs, and content, enabling businesses to scale creativity while maintaining quality.
- It accelerates product development by simulating scenarios and predicting outcomes before actual investments are made.
- Customer Experience Transformation
- AI-driven personalisation enables businesses to create hyper-customised experiences for customers.
- Advanced chatbots and virtual agents provide 24/7 customer support, improving response times and satisfaction.
- Data-Driven Decision-Making
- AI-powered analytics provide actionable insights, helping leaders make informed strategic decisions.
- Predictive modelling and forecasting allow businesses to anticipate market trends and customer behaviours more accurately.
- Revenue Growth & New Business Models
- AI-generated content and automated services enable businesses to scale without proportional increases in costs.
- New business models, such as AI-as-a-Service, open additional revenue streams for enterprises willing to invest in AI capabilities.
Overcoming Challenges in Gen AI Adoption
Despite its potential, the implementation of Gen AI comes with its own set of challenges, including ethical considerations, data privacy concerns, and resistance to change. To overcome these barriers, business leaders must:
- Develop a Clear AI Strategy: Align AI initiatives with business goals to ensure focused and measurable outcomes.
- Invest in Talent & Training: Equip employees with AI literacy and foster a culture of innovation.
- Ensure Responsible AI Use: Establish ethical guidelines and transparency frameworks to mitigate risks related to AI-generated content.
- Leverage a Hybrid Model: Combine human expertise with AI capabilities to maximise efficiency without compromising quality.
The Road Ahead
Gen AI is not a futuristic concept—it is here, and it is transforming businesses today. AI spending surged to $13.8 billion in 2024, more than six times the $2.3 billion spent in 2023, signalling a shift from experimentation to execution (menlovc.com). Furthermore, for every £1 organisations invest in generative AI, they are realising an average of £3.70 in return, highlighting the tangible benefits of strategic AI integration (blogs.microsoft.com).
Leaders who embrace AI-driven transformation with a strategic mindset will be at the forefront of their industries. By identifying high-impact use cases, fostering a culture of AI adoption, and investing in the right talent and infrastructure, organisations can unlock the full value of Gen AI and drive sustainable growth.
The time to act is now. Are you ready to harness the power of Gen AI for your business transformation?
by Joy Maitland | Jan 20, 2025 | Board Members, Board Trustees, CEO, CFO, COO, CIO, Heads of Divisions, Human Resources (HR), Leadership Development, Middle Managers, Non-Executive Board Members
Achieving sustainable profitability remains the ultimate goal for leaders across industries. However, translating this ambition into consistent growth can be challenging. Research consistently shows that only a small fraction of companies manage to sustain above-GDP growth over extended periods.
While many leaders believe they have adopted a growth-oriented mindset, recent findings reveal a disconnect between aspirations and the actions required to drive tangible results. According to a recent McKinsey report, only one in ten companies maintain above-market growth for more than three decades. A survey of over 500 executives highlights gaps in time spent on long-term growth, resource allocation, and confidence in talent strategies—key barriers to achieving sustained success.
Key Insights from Inemmo’s Leadership Expertise, Supported by Research:
Time Allocation for Long-Term Growth: Leaders often spend insufficient time on long-term strategies, focusing instead on short-term results. McKinsey reports that only 29% of leaders dedicate at least 30% of their time to long-term initiatives. In contrast, high-growth organisations prioritise these strategies.
Resource Allocation: Organisations that continue to invest in growth during volatile periods significantly outperform competitors. McKinsey’s findings show that companies prioritising long-term initiatives often generate higher revenues, even amid economic turbulence.
Talent and Technology Gaps: High-performing organisations close the talent gap by investing in recruitment, upskilling, and aligning their workforce with strategic goals. However, fewer than 8% of surveyed executives expressed confidence in their organisation’s talent planning, underscoring an urgent need for improvement.
Five Strategies to Cultivate a Growth Mindset:
1. Prioritise Long-Term Vision
At Inemmo, we emphasise the importance of balancing short-term performance with long-term planning. Leaders must allocate time and resources to exploring innovative solutions that fuel sustainable growth. McKinsey highlights that leaders who align their actions with ambitious, long-term goals often outperform their peers.
Inemmo’s recommendation: Schedule quarterly growth strategy reviews that involve cross-functional teams. Use these sessions to assess progress, identify emerging opportunities, and make bold yet informed decisions.
2. Act Boldly on Growth Opportunities
Embracing boldness means being willing to innovate, even in uncertain times. McKinsey’s research shows that 83% of outperforming leaders encourage experimentation and are willing to take calculated risks, yet only 47% act decisively during periods of volatility. At Inemmo, we help leaders move from caution to action, enabling their teams to test new ideas quickly and respond to market changes effectively.
Inemmo’s recommendation: Establish a rapid ideation and prototyping process to encourage teams to experiment with growth ideas. Highlight and reward initiatives that challenge conventional thinking.
3. Engage Deeply with Your Customers
Companies that prioritise the customer experience consistently outperform their peers in revenue growth. According to McKinsey, 63% of leaders cite customer feedback as a key source of growth ideas, yet only 15% incorporate it into decision-making. At Inemmo, we help leaders ensure customer insights are central to their strategies, translating feedback into real value.
Inemmo’s recommendation: Use qualitative and quantitative methods—such as interviews, surveys, and data analytics—to gather actionable customer insights. Implement feedback loops to adapt strategies in real-time.
4. Build High-Performing, Growth-Focused Teams
Talent is the foundation of growth. McKinsey highlights a significant disconnect between recognising the importance of talent and taking credible steps to secure it, with 69% of leaders identifying capability gaps in their organisations. Inemmo works with leaders to bridge these gaps by identifying high-potential employees, nurturing their development, and aligning teams with growth objectives.
Inemmo’s recommendation: Create customised development plans for key talent, focusing on equipping them with skills to drive growth. Use mentoring programmes to transfer knowledge and strengthen team capabilities.
5. Execute Plans with Precision
While growth often requires bold decisions, successful execution depends on precision and clarity. McKinsey’s research shows that leaders of high-growth companies consistently monitor the performance of their initiatives while leveraging technology to streamline execution. At Inemmo, we support leaders in creating robust implementation frameworks that ensure every initiative is properly resourced and executed efficiently.
Inemmo’s recommendation: Define measurable outcomes for each growth initiative and monitor them closely. Use project management tools to track progress and maintain accountability across teams.
Achieving sustainable growth requires leaders to bridge the gap between ambition and action. By adopting Inemmo’s tailored strategies—prioritising vision, acting boldly, listening to customers, building high-performing teams, and executing with precision—leaders can position their organisations for long-term success. Supported by McKinsey’s research, these approaches not only enhance agility but also ensure resilience in navigating complex business landscapes.
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by Joy Maitland | Nov 6, 2023 | Emerging Leaders, Human Resources (HR), Junior Managers, Leadership Development, Middle Managers, Women Leaders
Resilience, often defined as the ability to bounce back from adversity, is a quality inherent in us all. The power of resilience is intricately woven into our lives, molded by a complex interplay of genetics, personal history, environmental factors, and current situations. Our ability to harness resilience is a result of this intricate blend of elements shaping our experiences. Recent studies highlight personal connections as critical for resilience, forming the foundation to overcome challenges effectively. These findings illuminate the significant role our close bonds play in bolstering our ability to navigate adversity.
Engines of Social Mobility
Young individuals, especially from marginalized backgrounds, face barriers threatening their education and careers. Overcoming requires determination and targeted support for a brighter future. The promise of meritocratic education, wherein schools are hailed as engines of social mobility, often falls short when structural disadvantages persist. In countries like the UK and USA, minority students, especially Black students, face disproportionate punishments such as suspensions and expulsions, hindering their progress. Furthermore, biases, both conscious and unconscious, perpetuate inequalities, limiting the potential of marginalised populations.
A Beacon of Hope
However, amidst these challenges, a beacon of hope emerges in the form of innovative programmes like inemmo’s ‘Levelling-Up’ initiative. This programme recognises the multifaceted nature of resilience and addresses the unique needs of young people through personalised coaching and mentoring. By focusing on five key areas – parental influence, cultural identity, teacher impact, workplace environment, and coaching and mentoring – the Levelling-Up programme provides a holistic approach to building resilience.
Tailored Coaching Contract
Central to the programme’s success is the implementation of a tailored coaching contract for each participant. By understanding and addressing the specific needs and challenges faced by each individual, the programme creates a supportive environment where self-efficacy and confidence can flourish. Drawing from psychological approaches like Cognitive Behavioural Therapy (CBT) and the ‘Sedona Method,’ participants are guided to examine their beliefs, needs, and desires, empowering them to challenge self-limiting thoughts and explore their true potential.
The Global Pandemic and Mental Health
In the backdrop of the global pandemic, which has exacerbated mental health issues among young people, the Levelling-Up programme stands as a testament to the transformative power of resilience. Surveys conducted by reputable organisations such as Place2Be and the National Association of Head Teachers, underline the urgency of addressing mental health problems, including low self-esteem and depression, among students. The programme’s effectiveness is not only measured in statistical data but also in the heartfelt testimonials of its participants.
Impact of the Levelling-Up initiative
The impact of the Levelling-Up initiative transcends mere numbers; it weaves success stories that inspire and uplift. Participants, once burdened by self-doubt and societal biases, emerge as confident, resilient individuals ready to navigate the challenges of the world. Their journeys reflect the essence of resilience in action, demonstrating that with the right support, young people can overcome even the most formidable barriers.
One participant attests, “Without this coaching, I don’t think I would be where I am today. The structure, personalisation, and delivery pushed me to my limits, helping me uncover my true potential.” Another shares, “It has been life-changing – what happens when you have the courage to take your place in this world, and the programme helped me see that.”
The Levelling-Up programme not only equips young individuals with essential skills but also fosters a sense of pride and accomplishment. As one participant eloquently puts it, “I am now very proud of myself and all I have achieved.” These sentiments echo the sentiment that resilience is not just about bouncing back; it’s about soaring above, transcending limitations, and embracing one’s full potential.
The Power to Transform Lives
Resilience, when nurtured through meaningful connections and personalised support, has the power to transform lives. The Levelling-Up programme stands as a beacon of hope, illuminating the path for young people to overcome barriers, dream big, and carve out their pathways to success. As we celebrate the triumphs of these resilient individuals, let us recognise the profound impact of tailored support systems and continue to champion initiatives that empower the next generation to face adversity with courage and determination.
Authored by Atiya Sheikh and Joy Maitland (Business Psychologists and Directors at Inemmo)
Inemmo – Coaching to Inspire, Empower and Motivate.
by Joy Maitland | Sep 2, 2023 | Human Resources (HR), Leadership Development
Today, we confront a widespread but difficult phase experienced by many: redundancy. Although being made redundant might seem like reaching a dead-end, I consistently remind my coaching clients that it marks the commencement of a fresh chapter in their lives. While specific outcomes cannot be guaranteed, I can confidently affirm that all those whom I have coached are now in positions that far surpass any initial expectations. By harnessing the power of optimism, resilience, and self-exploration, a bright and rewarding life awaits after redundancy. So, let’s embark on this transformative journey together!
Stress and Fear
Stress and fear are intimately linked, often making stress a manifestation of underlying fears. In my coaching sessions, I encourage my clients to delve into the root causes of their stress and identify any hidden fears that might be contributing to their anxiety. This process involves introspection and a willingness to confront their beliefs about what they expect to happen or not happen in various aspects of life. By addressing these fears directly, clients can gain a clearer understanding of their thought patterns and emotional responses. Together, we work on strategies to cope with these fears, whether they are related to career changes, relationships, personal challenges, or any other life situation. Confronting these fears head-on empowers my clients to take proactive steps to overcome stress and embrace a more positive outlook on life. I emphasise the importance of being open and honest with oneself during this exploration. Sometimes, acknowledging and accepting our fears can be challenging, but it is a necessary step towards personal growth and development. By adopting a mindset of self-discovery and self-compassion, my clients can gradually reduce the impact of fear-induced stress and build resilience to face life’s uncertainties with greater confidence.
“The last step on your current journey could be the first step on your greatest adventure!”
Embracing Change
Redundancy can be a sudden and unwelcome change, leaving us feeling uncertain about the future. But guess what? Change is the essence of life and embracing it can lead to exciting possibilities. We often find our true potential when faced with challenges. By acknowledging the change, we free ourselves from the grip of fear and open doors to new opportunities.
The Power of Optimism
Optimism is not just a feel-good mantra; it’s a scientifically proven approach to improving mental well-being. When we maintain a positive outlook, our brains become more receptive to creative thinking and problem-solving. Positivity can be cultivated through gratitude practices, surrounding yourself with supportive people, and engaging in activities that bring you joy.
The Resilience Within
Human beings are incredibly resilient creatures. Throughout history, people have overcome numerous setbacks and adversities, emerging stronger and wiser. Redundancy might be tough, but it’s essential to recognise your resilience. By learning from past experiences and believing in your ability to bounce back, you’ll discover that you possess an indomitable spirit.
Unleashing Your Passions
Often, we get so wrapped up in our careers that we forget our passions and hobbies. This is the perfect time to reconnect with those interests that have taken a backseat. Whether it’s painting, gardening, cooking, or even starting a new business, pursuing your passions can rejuvenate your soul and lead to new and exciting opportunities.
Self-Discovery and Personal Growth
Redundancy can serve as a catalyst for self-discovery. Take this time to assess your strengths, opportunities for improvement, hidden treasures, and values. Engage in introspection to understand what truly makes you happy and fulfilled. Investing in personal growth, such as learning new skills or taking up mindfulness practices, can elevate your self-esteem and boost your confidence.
Building a Support Network
Remember, you are not alone on this journey. Reach out to friends, family, and even professional networks for support. Surround yourself with people who uplift and inspire you. Building a strong support network will not only provide you with encouragement but also open doors to potential opportunities.
Embracing New Opportunities
When one door closes, another opens. Redundancy can be a gateway to explore alternative career paths, entrepreneurial ventures, or even a change in lifestyle. Stay open-minded and proactive in seeking new opportunities. Embrace the journey with confidence, and you’ll be amazed at the extraordinary potential that lies ahead. Here’s to an exciting new chapter in your life!
Until next time…. Best of the Best
by Atiya Sheikh | Sep 2, 2023 | Human Resources (HR)
Digital Transformation in HR and the Future Potential Impact of AI
The integration of digital technology into human resources (HR) practices has revolutionised the way organisations manage their workforce and enhance employee experiences. As we move forward, the future potential impact of artificial intelligence (AI) on HR promises to bring even greater transformation. In this post, we will explore real-world examples and case studies that illustrate the current state of digital transformation in HR and discuss the exciting possibilities AI holds for the future.
1. Streamlining Recruitment and Hiring Processes
Digital transformation has already made significant strides in automating and streamlining recruitment and hiring processes. However, the future potential of AI in HR presents exciting opportunities. AI-powered applicant tracking systems can intelligently screen CVs, identify top candidates, and even conduct initial interviews using natural language processing. Unilever, for example, implemented an AI-based pre-screening tool that assessed candidate video interviews. Unilever has asserted that it is achieving substantial cost savings annually by substituting human recruiters with an artificial intelligence system. This move came amidst concerns about a potential public backlash against the increasing prevalence of machine learning. According to Unilever, post implementation, the AI system saved 100,000 hours of human recruitment effort.
2. Personalised Employee Experiences
AI has the potential to personalise employee experiences by leveraging data and predictive analytics. By analysing individual employee data, AI algorithms can suggest relevant learning and development opportunities, career paths, and even well-being programmes tailored to each employee’s unique needs. IBM’s Watson Career Coach, for instance, uses AI to provide personalised career advice and development recommendations, helping employees make informed decisions about their professional growth. Watson Career Coach matches employee profiles with open job requisitions, identifying internal job opportunities and career transitions.
3. Enhanced Employee Engagement and Performance
The future potential of AI in HR lies in its ability to enhance employee engagement and performance. AI-powered chatbots and virtual assistants can provide real-time support to employees, answering questions, guiding them through HR processes, and offering personalised feedback and coaching. Salesforce’s Einstein AI-powered virtual assistant, for example, helps employees navigate HR policies and procedures, creating a seamless and engaging experience. It leverages artificial intelligence and natural language processing capabilities to understand and respond to employee inquiries regarding HR-related matters. By interacting with the virtual assistant, employees can obtain self-service support for their HR-related queries, reducing the need for manual intervention from HR personnel.
4. Augmenting Decision-Making with AI Insights
AI has the potential to transform HR decision-making by providing valuable insights and predictions based on vast amounts of data. Machine learning algorithms can analyse historical HR data to identify patterns, predict turnover risks, and even recommend optimal compensation and benefits packages for employees. For instance, Xerox uses AI to predict which employees are at risk of leaving the company, enabling HR professionals to intervene with targeted retention strategies. Xerox collects a wide range of employee data, including performance reviews, employee demographics, job history, compensation details, and other relevant factors. This data is typically stored in a centralised HR database or system. AI algorithms extract relevant features from the collected data, such as employee tenure, job satisfaction ratings, recent promotions, work engagement levels, and other relevant attributes. These features serve as inputs for the prediction model.
5. Ethical Considerations and Bias Mitigation
As AI integration in HR grows, addressing ethical issues and bias is vital. AI can unwittingly amplify historical biases in data, leading to unfair outcomes. Organisations must actively detect and mitigate AI bias to promote fairness and inclusivity. Gap Inc. is a case in point, responding to concerns of gender bias in its AI hiring tool. Designed to aid recruitment, worries arose about gender-based biases favouring or disadvantaging candidates. Gap Inc. took action by thoroughly reviewing the tool. This likely entailed examining algorithms, scrutinising training data, and assessing recommendations. The aim was to identify and correct any gender biases in the tool’s functionality. They recognised the importance of preventing inadvertent gender disparities or discrimination during the hiring process.
Future HR Practices
The digital transformation of HR has already revolutionised the way organisations manage their workforce, and the future potential impact of AI promises even greater transformation. From streamlining recruitment processes to personalised employee experiences and augmented decision-making, AI holds immense potential to optimise HR practices and enhance employee engagement and performance. However, it is essential to approach AI implementation in HR with careful consideration of ethical implications and the need for bias mitigation. By harnessing the power of AI while ensuring fairness and inclusivity, organisations can shape a future where HR processes are more efficient, personalised, and supportive of their employees’ growth and success.
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