by Joy Maitland | Oct 24, 2025 | Board Members, Board Trustees, CEO, CFO, COO, CIO, Emerging Leaders, General Managers, Heads of Divisions, Junior Managers, Leadership Development, Managing Directors, Middle Managers
From Strategy Drift to Strategy Sync
When strategies look good on paper but stall in practice, the issue is not planning but alignment. Let’s explore how leaders can keep their teams and energy moving in the same direction when the world refuses to stay still.
Let us be honest — strategy rarely fails in theory
Most leaders can explain where their organisation is going. The vision is clear, the documents are detailed, the language is polished. Yet somewhere between the retreat and reality, something slips. Decisions lose focus. Priorities blur. Teams start moving in slightly different directions. Not because people are careless, but because alignment — not ambition — is what keeps strategy alive.
The silent erosion called strategy drift
Strategy drift does not shout; it whispers. It shows up in small inconsistencies — projects launched without clarity, measures that reward the wrong behaviours, messages that change from meeting to meeting. You recognise it when teams begin to ask, “What are we really trying to achieve?” That quiet confusion marks the gap between what leaders say and what people experience.
Alignment is not control; it is coherence
When drift appears, the instinct is often to tighten control. More reports. More sign-offs. More meetings. But real alignment is not about control. It is about coherence — the shared sense of direction that makes every decision, big or small, feel connected to purpose. Alignment happens when the vision is clear, people know how their work contributes, and decisions reinforce the same priorities.
The leadership shift: from announcement to connection
In unpredictable environments, strategy cannot just be cascaded. It must be lived and adapted continuously.
Leaders who do this well:
- Simplify. Make strategy clear enough that anyone can explain it.
- Connect. Encourage open dialogue so teams interpret it consistently.
- Adapt. Revisit assumptions frequently; alignment is a rhythm, not an event.
When execution exposes the gaps
Ask your leadership team to list the organisation’s top three priorities. If the answers differ, alignment has drifted. Duplicated work, competing initiatives, or unclear metrics are not operational flaws — they are leadership signals that the story needs retelling.
The antidote: real conversations about purpose and trade-offs
Dashboards track performance, but conversations restore alignment. When people understand why something matters, they find ways to make it work.
Ask:
- Which priorities matter most right now?
- Where are we spreading ourselves too thin?
- What can we stop doing to focus on what counts?
Those questions rebuild clarity and commitment.
Keeping alignment alive
The most strategically aligned organisations are agile rather than rigid. They review assumptions regularly, reconnect teams to purpose, and adjust course without losing focus. To keep alignment alive, open leadership meetings with a brief “strategy pulse” — a quick check on what has changed and what remains true. Highlight and celebrate moments when teams make decisions that clearly reflect strategic intent. This simple rhythm strengthens organisational agility and reminds everyone that alignment is not an event but a continuous leadership discipline.
A final reflection
Every organisation has a strategy. The real question is whether it still has alignment.
Leaders who sustain alignment are sense-makers. They turn complexity into clarity and effort into movement. Before your next leadership meeting, pause and ask, “Does everyone here see the same destination, and are we still moving towards it?” If the answer is yes, your organisation is not just aligned — it is energised.
The Right Conversation Can Change Everything. Let’s Talk.
by Atiya Sheikh | Oct 24, 2025 | Board Trustees, CEO, CFO, COO, CIO, General Managers, Heads of Divisions, Non-Executive Board Members, Senior Managers
As artificial intelligence reshapes business, the real question is no longer can we innovate but should we? Let’s explore what ethical leadership looks like in the age of AI — and why integrity may be your organisation’s most powerful differentiator.
Let us start with a question
How many leadership conversations about AI begin with excitement and end with uncertainty? We talk about efficiency, automation, and scale. But somewhere in the middle, a quiet question emerges: “Are we sure this is right?” That question rarely makes it to the PowerPoint. Yet it is the question that will define the next generation of leaders — those who understand that innovation without integrity is unsustainable.
The tension every leader feels right now
If you lead a business today, you are probably under pressure to innovate faster than ever. Clients expect it. Investors demand it. Competitors flaunt it. But innovation is no longer just a technological race; it is an ethical one. Every decision — from how we use data to how we automate — touches human lives in visible and invisible ways. The hard truth? Moving fast is easy. Moving fast and responsibly is leadership.
The real cost of “move fast and break things”
It sounds clever until it is your brand’s reputation, your employee’s job, or your customer’s privacy that breaks. Organisations have learned this lesson the hard way: algorithmic bias, data misuse, over-reliance on automation. It is not malice; it is momentum — innovation running faster than reflection. And when trust is lost, no technology can restore it.
What ethical leadership looks like in practice
It is simpler and harder than we think.
- Ask the purpose question early. Why are we doing this? Efficiency is good, but is it right?
- Keep humans in the loop. Technology should enhance judgement, not replace it.
- Make ethics visible. Discuss it in board meetings, team briefings, and reviews.
- Reward integrity. Celebrate those who raise uncomfortable but necessary questions.
A conversation that belongs at the top table
Ethical leadership is not the compliance team’s job. It is the leadership team’s shared responsibility. When ethics is treated as an afterthought, we react. When it becomes part of strategy, we lead. Imagine every innovation meeting starting with one simple question:
“If this goes perfectly well, who benefits — and who could be left behind?”
That question reframes risk, fairness, and impact better than any policy ever could.
The human side of innovation
Behind every algorithm sits a set of assumptions — written by humans, shaped by culture, and amplified by systems. That is why ethical leadership begins with self-awareness. Leaders who understand their own values and biases make wiser choices. They build cultures where teams feel safe to ask, “Is this the right call?” rather than, “Will this hit the target?”
The shift from rules to conscience
Ethical frameworks are useful, but conscience is powerful. Regulations prevent wrongdoing; values inspire right-doing. And in an age where AI can replicate skill but not judgement, conscience is the leader’s competitive edge.
A closing reflection
We used to ask: Can we do it? The more urgent question now is: Should we — and how? As innovation accelerates, so must our capacity for reflection. Leaders who balance speed with integrity will define what responsible innovation truly means. So, next time your team celebrates a new digital breakthrough, pause and ask:
“What would integrity look like here?”
That single question might be your most important innovation this year.
The Right Conversation Can Change Everything. Let’s Talk.
by Atiya Sheikh | Aug 12, 2025 | All Employees, Board Members, Board Trustees, CEO, CFO, COO, CIO, Emerging Leaders, Heads of Divisions, Human Resources (HR), Leadership Development
The Future-Ready Leader: AI, Market Trends, and Continuous Learning
(If you are waiting for a “perfect moment” to learn about AI, you are already behind)
Here is a leadership myth that needs to die:
“I will learn about that once things settle down.”
Spoiler: things will not settle down. The market will keep shifting. AI will keep accelerating. And your competitors will keep experimenting while you are “waiting for the right time.”
What the world’s movers are doing
Goldman Sachs is in its 20th year of the Vice President Leadership Acceleration Initiative (VPLAI) — a programme deliberately designed to grow leaders who can adapt to market shifts in real time. Continuous learning is not a side project. It is the operating system. (Goldman Sachs source)
The Economist highlights that trust and transparency are now as important in tech adoption as the tech itself — because you cannot lead people into a digital future if they do not trust your map.
McKinsey’s research shows that leaders who actively engage with new technologies and market trends are far more likely to translate change into growth rather than disruption. And Gallup’s leadership data is clear: leaders who role-model learning behaviours increase team engagement and innovation capacity by double digits.
If you want to be future-ready, stop “keeping up” and start “getting ahead.” Try this:
- Block “market hours” in your diary – Not for meetings, but for structured scanning of AI tools, competitor moves, and industry reports. Treat it as non-negotiable.
- Run live experiments – Pick one emerging tool or trend each quarter and pilot it in your team. The point is not perfection — it is building muscle for change.
- Make learning visible – Share what you are learning (and struggling with) in your leadership meetings. When leaders are learners, it normalises curiosity.
- Teach forward, not backward – Instead of endlessly reporting on last quarter’s performance, dedicate time each month to explore scenarios for the next two years.
The uncomfortable truth
If your leadership skills are not evolving as fast as the market, you are not leading — you are managing yesterday. The organisations that will win the next decade will be led by people who treat learning as a daily discipline, not an annual retreat topic.
So ask yourself: When my team looks at me, do they see someone preparing them for the future, or someone perfectly equipped for a world that no longer exists?
The Right Conversation Can Change Everything. Let’s Talk.
by Joy Maitland | Aug 12, 2025 | All Employees, Board Members, Board Trustees, CEO, CFO, COO, CIO, Emerging Leaders, General Managers, Heads of Divisions, Human Resources (HR)
Strategic Visibility: Turning Plans into Shared Roadmaps
(If your strategy only lives in the boardroom, you do not have a strategy — you have a secret)
Let me guess: somewhere in your organisation, there is a beautifully formatted strategy document sitting on a shared drive that only a handful of people have opened. And you think that is fine, because “not everyone needs to know everything.”
Here is the uncomfortable truth: when your plans are invisible to most of your people, you are not protecting them from overload. You are depriving them of alignment.
Gallup’s 2025 data makes the case in blunt numbers:
- Only 47% of employees strongly agree they know what is expected of them at work.
- Overall engagement is hovering at 32%.
(Gallup source)
And here is the kicker — when leaders communicate clearly, inspire confidence in the future, and share progress openly, 95% of employees fully trust them. (Gallup source)
Visibility is not just about ‘keeping people informed.’
It is about inviting them into the journey, not as passengers but as navigators. Because when people can see the route, they can adjust their own work to get you there faster.
Try these counter-intuitive visibility moves:
- Post the messy version – Share transformation drafts, not just the final polished roadmap. Let your teams see how strategy evolves and where they can shape it.
- Show the scoreboard – Create a living dashboard that updates in real time, visible to everyone, not just the C-suite.
- Name the risks – Publish the top three uncertainties you are facing. Watch how quickly people start solving them when they are not hidden.
- Shrink the updates – Instead of an annual “state of the nation” presentation, do a five-minute weekly progress video. Short, sharp, human.
Why most leaders resist this:
They fear that showing too much will cause distraction, dissent, or panic. The irony? The opposite is true. When people cannot see the plan, they make up their own — and those versions are rarely flattering or aligned with reality.
Your strategy should be like a shared map, not a locked safe. When every team member can see where you are heading, what has been achieved, and what is next, you get alignment without micromanagement, accountability without coercion, and trust without spin.
So, ask yourself: If I dropped into the break room today and asked any random person to explain our top three priorities, would I like the answer? If not, your roadmap might be beautiful — but it is still hidden.
The Right Conversation Can Change Everything. Let’s Talk.
by Joy Maitland | Aug 12, 2025 | All Employees, Board Members, Board Trustees, CEO, CFO, COO, CIO, Emerging Leaders, General Managers, Heads of Divisions, Human Resources (HR), News & Articles
Balancing Excellence with Sustainability
(Because “high performance” should not mean “high casualties”)
Here is the paradox no one in the boardroom wants to talk about:
Your relentless push for excellence might be the very thing eroding it.
We glorify high standards. We applaud the extra mile. We celebrate the hero who answers emails at 1:00 a.m. But excellence without sustainability is like running a Formula 1 car at top speed without ever changing the tyres — it looks impressive until it does not finish the race.
What the data says
McKinsey’s “Performance through People” research shows that the top-performing companies (“P + P Winners”) do not just demand results — they design systems where employee autonomy, clear challenge from leaders, and inclusive, supportive workplaces all coexist. This combination outperforms high-pressure, low-support environments on both revenue growth and retention.
Goldman Sachs offers an old-school example with a modern twist: their apprenticeship model couples intense performance expectations with coaching, mentoring, and long-term talent development. That mix keeps people sharp and standing.
The uncomfortable truth:
Many leaders think they are building excellence when, in fact, they are building exhaustion. Burnout is not a badge of honour — it is a business risk. The World Health Organization recognises burnout as an occupational phenomenon because it directly undermines performance, creativity, and health.
Three ways to rewrite the playbook:
- Bake recovery into delivery – Treat downtime as part of the performance cycle, not a guilty pleasure.
- Prioritise in public – Share openly what will not be done this quarter so teams know you mean it when you say “focus.”
- Share ownership of excellence – Stop making quality the responsibility of a handful of perfectionists. Train every team member to own standards — and make it safe to flag when those standards are at risk.
Why this matters more than you think
A culture that matches high standards with pacing, wellbeing, and scenario planning sends a signal: We win the long game. And that is where true competitive advantage lives.
The question to wrestle with: If your team sustained your current pace for the next 24 months, would you still have the same people — and the same quality — at the end of it? If you hesitate, your “excellence” might already be unsustainable.
The Right Conversation Can Change Everything. Let’s Talk.
by Joy Maitland | May 25, 2025 | Board Members, Board Trustees, CEO, CFO, COO, CIO, General Managers, Heads of Divisions
Why Leaders Deny Facts — And What to Do About It
The Psychology Behind Strategic Blind Spots in Senior Decision-Making
In boardrooms, strategy sessions, and executive off-sites, a familiar pattern often emerges. Leaders ask for data, assess options, and demand analysis. Yet when the facts challenge deeply held assumptions or preferred outcomes, something subtle—but powerful—can happen.
– The facts get side-lined.
– The challenge gets dismissed.
– The truth gets buried.
This is not about ignorance or bad intentions. In fact, the most seasoned professionals—those with reputations to protect and legacies to defend—are often the most susceptible to motivated reasoning. This psychological tendency leads people to unconsciously filter information in ways that protect their identity, beliefs, or past decisions.
Understanding why this happens is not just an academic exercise. It’s a leadership imperative for anyone navigating disruption, innovation, or high-stakes decisions.
What Psychology Reveals: Three Experiments Every Leader Should Know
1. Motivated Reasoning in High-Stakes Environments
Research consistently shows that people are more likely to accept information that supports what they already believe—and to reject or scrutinise data that contradicts it. This pattern intensifies when:
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Professional reputation is on the line
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The decision is politically sensitive or emotionally loaded
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The new information threatens an existing narrative
In one study, participants received balanced evidence on a controversial issue. Their conclusions differed dramatically—not because of the data, but because of what they already believed.
Leadership takeaway: Even in data-driven cultures, bias can masquerade as alignment. Leaders must question whether their objectivity is as robust as it appears.
2. The Backfire Effect: When Facts Reinforce False Beliefs
Another study attempted to correct factual misconceptions with evidence-based briefings. Surprisingly, those with higher education levels didn’t change their minds—they became even more entrenched in their original views.
This is known as the backfire effect: when facts not only fail to persuade but reinforce the falsehoods they aim to correct.
Leadership takeaway: Better data doesn’t always lead to better decisions. The urge to be “right” often outweighs the willingness to rethink.
3. The “Pay-to-Avoid” Experiment
Perhaps the most revealing experiment asked participants whether they’d prefer to read an article with an opposing viewpoint—or pay a small fee to avoid it. Many chose to pay, even when the article was balanced and respectful.
Leadership takeaway: If people avoid intellectual discomfort in a lab setting, imagine the avoidance behaviours that might surface in the boardroom—where hierarchy, politics, and performance pressures come into play.
Where Fact-Denial Shows Up in the C-Suite
When leaders ignore inconvenient truths, the ripple effects extend beyond individual decisions—they shape organisational culture. Here’s how fact-denial manifests at the senior level:
- Confirmation bias in forecasting: favouring data that supports preferred projections
- Groupthink in innovation: rejecting bold or unconventional ideas prematurely
- Suppressed challenge: excluding diverse or junior voices from decision-making
- Narrative inertia: clinging to outdated success stories despite new realities
Unchecked, these behaviours create echo chambers at the top—where truth becomes optional and risk grows silently.
What Effective Leaders Do Differently
Recognising bias is not enough. Leaders must actively design teams, processes, and systems that invite facts, encourage challenge, and reward intellectual honesty.
1. Normalise Cognitive Dissonance: Encourage teams to see discomfort as a sign of growth. When people feel safe admitting uncertainty, they become more curious and less defensive.
2. Use Structured Dissent: Assign formal roles such as devil’s advocate or run pre-mortem sessions. These mechanisms depersonalise dissent and legitimise critical thinking.
3. Separate Identity from Ideas: Promote the idea that changing one’s mind is a strength, not a weakness. Leaders who model this set the tone for open, adaptive thinking.
4. Slow Down the ‘Snap Yes’: Add cognitive speed bumps to big decisions. Ask: What assumptions are we making? What might we be missing? Who gains if we’re wrong?
5. Reward Truth-Seekers: Recognise those who challenge consensus respectfully, raise red flags early, or bring forward uncomfortable insights. These individuals make your business more resilient.
Final Thought: Resilient Leaders Embrace Discomfort
Leaders aren’t just decision-makers—they’re narrative-shapers. They influence not just what organisations do, but what they believe.
When leadership teams sanitise uncomfortable truths in favour of harmony, they trade clarity for comfort. Over time, that comfort becomes dangerous.
The future belongs to leaders who seek challenge over cheerleading, clarity over certainty, and truth over tribalism. Not because it’s easy, but because the cost of denial is too high to ignore.
The best leaders don’t fear facts. They create cultures that welcome them.
The Right Conversation Can Change Everything. Let’s Talk.
