Insights

Managing emotions: why Lumina Emotion is a powerful new coaching ally

Managing emotions: why Lumina Emotion is a powerful new coaching ally

Much as we pretend superficially that it’s not the case, emotions are rarely far from the surface at work. The crucial difference is how – and to what extent – we express those emotions. This presents us with a minefield. Emotions are variables all by themselves, right? But wading through a bunch of them every working day is like trying to cross a whole swamp of variables, with traumatic explosions or a sinking feeling awaiting every misstep.

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Cyberattacks and cyber warfare: don’t be afraid – be VERY afraid

Cyberattacks and cyber warfare: don’t be afraid – be VERY afraid

Imagine sometime in the not-too-distant future when you settle down to watch your favourite TV show, and suddenly the electricity goes off. Unless you’re in a country where outages are the norm, you may think, “That’s unusual,” and simply wait a few moments for the power to return. But it does not. Later, you discover that the National Grid was hacked in a series of cyberattacks, and the whole country’s network has been brought down. Sounds a bit far-fetched? Don’t you believe it…

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Substandard product release: how did it become okay?

Substandard product release: how did it become okay?

An exasperating trend of recalls in the consumer goods market, amid a faceless ignorance of purchasers’ feelings, proves that corporate self-awareness is at an all-time low

I’m on a plane from the UK to the US, tens of thousands of feet above the Atlantic, when a voice over the PA asks anyone with a Samsung Galaxy Note 7 to switch it off immediately and not use it at all during the flight. Having just recently returned my car to the dealership following a recall issued over safety concerns around the model’s airbags, it made me wonder: how did it become okay for substandard products to be released to the consumer? What’s worse than having to take time out to have the problem rectified, is the fact that there was no ‘apology for the inconvenience caused’. Instead, the dealer suggested that I be grateful that the fault was picked up.

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Gigs and digs: building the right place and headspace for the gig economy

Gigs and digs: building the right place and headspace for the gig economy

Freelancers must adapt to succeed in the gig economy – whether that means adjusting to a host of different clients’ spaces, or kitting out their own

What’s next for the so-called ‘gig economy’? That’s the question on everyone’s lips following a landmark tribunal ruling of 28 October that found in favour of drivers working under the Uber banner. An employment judge ruled that the disruptive taxi app had shirked its obligations by failing to provide staff with sick pay, holiday pay or the National Living Wage – casting an instant shadow over the practices of other firms who round up de facto full-time workforces from the nation’s freelance ranks.

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How technology is transforming East Africa into a global force

How technology is transforming East Africa into a global force

East Africa – Just over two decades ago, Rwanda was synonymous with extreme civil unrest that shocked the world. Now it is synonymous with opportunity, and an enthusiastic uptake of digital tools that are enabling the East African nation to shape a new world for itself. That’s quite some transition – one of the most remarkable development stories on the planet, in fact – and if Rwanda and its neighbouring countries are to maintain it, they are going to need access to high-quality leadership, and the best methods for delivering it.

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