Much as we pretend superficially that it’s not the case, emotions are rarely far from the surface at work. The crucial difference is how – and to what extent – we express those emotions. This presents us with a minefield. Emotions are variables all by themselves, right? But wading through a bunch of them every working day is like trying to cross a whole swamp of variables, with traumatic explosions or a sinking feeling awaiting every misstep.