Uber’s freewheeling corporate culture may have sparked rapid growth, but it has also left the firm’s senior leadership talent in tatters. What can other firms learn from this chaos?
Who’d have thought it – now Uber needs a taxi out of town. In a move that has upset commuters, tourists and frequent night-time travellers, Transport for London (TfL) has refused to renew the app-driven cab service’s licence to work in the UK Capital. Meanwhile, behind the scenes, the company founded by the combative Travis Kalanick is suffering from a serious exodus of senior talent… one that, in the summer, even claimed Kalanick himself.
It may seem on the surface that the two developments have little to do with each other – the first being a local difficulty, and the second being a whirlpool of internal politics at the US head office. But in fact, they are intimately linked. To uncover the connection between Uber’s regulatory and commercial nightmare in London and its wave of talent departures back in Silicon Valley, we need only explore the reasons that TfL provided for banishing the firm from such a lucrative market.